What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If I have a file upload option, where do the files go? Example - Resume upload

    Asked by passagemedia on April 03, 2013 at 04:16 PM

    Where do I retrieve the uploaded files? Are they sent to me or stored on your site?

    resume uploaded files site
  • Profile Image

    Answered by sidharth_kch on April 03, 2013 at 04:31 PM

    @passagemedia

    We use Amazon Storage Services for saving the uploaded files the submissions details and notification email includes a link to the uploaded file. If you have your own hosting with FTP or Dropbox account you can integrate it to the form so that uploaded files are saved there as well. 

    The following links provide further information about Dropbox:

    https://www.jotform.com/help/77-Where-can-I-find-the-DropBox-integration


    To send uploads to your own FTP server, please do the following steps:

    1.  Go to My Forms, click on the form that you want to enable ftp in then click Submissions button


    2.  Click the settings icon to the right side of the submissions page

     

    3.  Click Send Uploads to FTP

     

    4.  Enter your ftp credentials in the FTP Integration Wizard, then click Next

    5.  Configure the folders and directory where you want your uploads to be saved. Click Finish.

    Let us know if you need further assistance.

    Thanks,

    Sidharth

  • Profile Image

    Answered by pivotmedia on March 28, 2014 at 11:58 AM

    I have tried to retrieve the file that was uploaded.  I can see it, but when I click on the link, it opens a new page but it in turn ends up being blank.

    http://www.jotform.com/submissions/40857382617159

  • Profile Image

    Answered by Carina on March 28, 2014 at 01:00 PM

    I kindly ask you to open a separate thread so we can be of assistance, as we aim at having one question per thread.

    Thank you

  • Profile Image

    Answered by pivotmedia on March 28, 2014 at 02:50 PM
    New response received
    Never mind, I see that it saves it to my desktop.
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