Account is locked

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    Josh 
    Asked on October 22, 2019 at 10:01 AM

    My account is locked.. I need it unlocked..... Why do you not offer phone support if you are going to lock accounts. I don't have time to wait for you to respond via e-mail to access my forms. I understand it's a security issue but if you're going to lock out users from PAID accounts I need quicker resolutions.

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    jherwin
    Answered on October 22, 2019 at 11:42 AM

    I checked your account and it is in good standing. It is not locked as well as you mentioned.

    Kindly test/login to your account again and see if the issue persists.

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    Tim 
    Answered on October 22, 2019 at 02:12 PM

    Can you check mine it will not let me in and I don't know what I did wrong 
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    ashwin_d
    Answered on October 22, 2019 at 03:51 PM

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2010656