Participants cant access the jotform with the direct custom link

Hi,

I created an online form and recently receiving messages from respondents that the form cannot be accessed with the link. An error message keeps popping up when clicked for example:

The webpage at https://form.jotformeu.com/Eneyik/sexual-health-survey-instrument-con might be temporarily down or it may have moved permanently to a new web address.

ERR_TUNNEL_CONNECTION_FAILED

Please what can I do to sort this out and is there any possible explanation for this.

Thanks Eneyi 

Thank you for contacting us. We have checked the URL, and it loads fine:

Please try clearing your browsers cache, or using a different connection if the issue persists. Let us know if you need more help.