Form not found. Account suspended.

  • julien.loboda
    Asked on October 23, 2019 at 10:34 AM

    Hello,

    I am currently using a form named "Contrat de location" and I have a problem with it.

    When I tried to go on the url, I've got an error message "Form not found, the form is disabled".

    Can you please help me ?

    Jotform Thread 2011753 Screenshot
  • Jed_C
    Replied on October 23, 2019 at 10:58 AM

    Your forms was flagged by our reviewers team as phishing because you were asking for an ID number.

    For forms asking this type of information, you need to comply with two things.

    1. Add Terms of use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities.

    2. Add a Signature widget where your users sign and agree to provide such sensitive information.

    We'll activate your account if you agree to comply with the above condition.

  • julien.loboda
    Replied on October 26, 2019 at 3:01 AM

    Hello Jed,


    I don't understand why it was suspended, I just had a look at my form and there is no ID number asked.


    Can you please check and tell me where is the problem ?


    Thanks,


    Julien

  • Girish JotForm Support
    Replied on October 26, 2019 at 4:53 AM

    Hello Julien,

    Let me review this issue with our review team and we'll revert via this thread.

  • Girish JotForm Support
    Replied on October 26, 2019 at 6:32 AM

    It seems that the offending fields are no longer present in your forms. As such we have activated your account now.