Move forms to another account

I have a concert coming up and the form is on my old acct which has run out of space for payments.  My bronze account is jancommonchordproject.org

https://form.jotform.com/jantc*****/house-concert-tickets needs to be moved from acct connected to FB at jantc*****@gmail.com

We CANNOT sell tickets and would appreciate an immediate fix.

jcnadav02 is the old acct

Hi,

Just to be clear, you want to move the form (https://form.jotform.com/jantcooper/house-concert-tickets) to the old account? 

Old account - jcnadav02

Is that correct? 

We'll be waiting for your response.

Yes! One acct is Bronze and paid for the other is trial and we cannot accept additional payments.  We need to accept payments ASAP

Please open this thread: https://www.jotform.com/answers/2014068 and reply using the jantcooper account to confirm this transfer request.

We will wait for your response.

YES PLEASE TRANSFER IMMEDIATELY.  WE CANNOT SELL TICKETS

As mentioned in my previous response, please reply through this thread using the jantcooper account so we can proceed doing your request. 

The owner of the form needs to confirm it for security purposes.

I am answering from jantcooper right now.  Please tell me what to do. 

I AM IN JANTCOOPER ACCT.  PLEASE RESPOND. 

I am in Jantcooper acct -- please respond

We kindly ask you not to post spam responses, otherwise your issue will not be handled properly and in a timely manner. Also, please note that we're answering from oldest to latest query. Meaning, when you add new response to your ticket it will bring back your thread to latest query.

Now, please log out the jcnadav02 from your browser and log in to the jantcooper account. We want to move the form to the account you mentioned, but please understand that we need the form owner's consent before we transfer/move the forms.

Please see my screenshot below, you are not logged in as jantcooper:

when I go to the upperhand icon it says jantcooper. 

I am in jantcooper.  What else should I do?  The trial acct was able to just collect another ticket but it also says, it has reached a limit.  I am paying for Bronze and the form is in the wrong acct.

Hi,

Sorry for the inconvenience.

I recommend using a different internet browser for your other account (jantcooper) and reply on this thread: https://www.jotform.com/answers/2014068

Yes, I believe you're the same user, this is for security and tracking purposes only.

Thank you for your understanding.

Just to add, your ticket payment can still accept payment orders until 10/28/2019. 

We'll wait for your other account confirmation. 

I cannot open in another browser.  However, if there is NO LIMIT on sales it doesnt matter.  The screen says sales exceed ticket limit -- so I am worried.  The event is tomorrow so date is not an issue.  Please advise. thanks

I went ahead and transferred the form (https://form.jotform.com/jantcooper/house-concert-tickets) to your account.

IMPORTANT: Please update the custom URL (https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form) as soon as possible. 

I hope this helps.

But Evites, FB, etc. have been all been with the first URL.  Concert is tomorrow, so -- its too late to change URL . Please advise.

Hi, you can update the site (Evites, FB, etc.) with the new URL. 

Old URL - https://form.jotform.com/jantcooper/house-concert-tickets

New URL - https://form.jotform.com/jcnadav02/house-concert-tickets

Or, we can move the form back to the jantcooper account and downgrade the Bronze subscription on your other account and refund the last payment you made. After that, you can upgrade the jantcooper account to bronze and use the OLD URL. 

This is up to you. That's the only workaround or advice possible at the moment.