Unable to view attachments

  • Profile Image
    Richelle Gui
    Asked on October 24, 2019 at 07:40 PM

    Hello,


    In my forms I give an option for the person to attach an image. Every time they attach an image, when I click it, it leads to a page that says, "

    Whoops!

    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.



    Can you please help? It's a bit of an extra step for me to go back to the responder and ask for their attachment again.

  • Profile Image
    JohnRex
    Answered on October 24, 2019 at 07:43 PM

    I can see that the account's Privacy Setting has been set to "Enabled". It means that the attachments can only be viewed if you are logged on to the said account, otherwise, it will return a 404 error as shown in the screenshot you posted.

    Please try disabling it by going to the account's settings and uncheck the following options:

    1571960539privacy.png

    Here's a quick guide for that:

    1571960566privacy.gif


  • Profile Image
    caphotobooth
    Answered on October 24, 2019 at 08:50 PM
    Oh thank you for the quick response!!! And thank you for showing me that.
    This whole time I thought something was wrong. THANK YOU VERY MUCH!!
    Richelle Gui
    (415) 602-4485
    ca-photobooth.com
    ...