Unable to view attachments

  • Richelle Gui
    Asked on October 24, 2019 at 7:40 PM

    Hello,


    In my forms I give an option for the person to attach an image. Every time they attach an image, when I click it, it leads to a page that says, "

    Whoops!

    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.



    Can you please help? It's a bit of an extra step for me to go back to the responder and ask for their attachment again.

    Jotform Thread 2014374 Screenshot
    Page URL: https://www.jotform.com/uploads/caphotobooth/91995678037879/4477678132804194758/IMG_4384%20%281%29.jpg
  • John Support Team Lead
    Replied on October 24, 2019 at 7:43 PM

    I can see that the account's Privacy Setting has been set to "Enabled". It means that the attachments can only be viewed if you are logged on to the said account, otherwise, it will return a 404 error as shown in the screenshot you posted.

    Please try disabling it by going to the account's settings and uncheck the following options:

    1571960539privacy Screenshot 10

    Here's a quick guide for that:

    1571960566privacy Screenshot 21


  • caphotobooth
    Replied on October 24, 2019 at 8:50 PM
    Oh thank you for the quick response!!! And thank you for showing me that.
    This whole time I thought something was wrong. THANK YOU VERY MUCH!!
    Richelle Gui
    (415) 602-4485
    ca-photobooth.com
    ...