What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error on Secure Forms - Certificate Error

    Asked by godbi on April 04, 2013 at 04:49 PM

    The nondisclosure form is giving errors again, this is the 8th time its been down in a few months, please tell me why and can it be permenantly fixed so it will not go down anymore. My site is GODBI.com forms

    Page URL:
    http://godbi.com/forms-resources_1.html

    site
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    JotForm Support

    Answered by Welvin on April 04, 2013 at 05:16 PM

    Hi,

    We have an issue with our Secure Forms, especially those jotform.us base forms. This issue is already forwarded to our Level 2 support/developers. 

    While waiting for the fix or update, I'd suggest you to re-embed and use the normal form instead so you can still access the form without having any problems.

    We apologize for the inconvenience this may have cause.

    Thanks for understanding.

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    Answered by godbi on April 04, 2013 at 06:14 PM
    I use to use the regular form and then you told me to use the secure form now back to regular. When will the problem be fixed.

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    JotForm Support

    Answered by EltonCris on April 04, 2013 at 06:58 PM

    @godbi,

    We can't specifically provide a definite time to when but since our dev team are made aware of this, I'm sure this will be fixed sometime soon.

    You will be informed right away once this is fixed. Thank you for your patience! 

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    Answered by ffv on April 04, 2013 at 07:22 PM

    Hi Guys

    We have this problem too. We can't access Jotform through the prefered URL - https://secure.jotform.net/

    Thanks you
    Daniel 

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    JotForm Support

    Answered by EltonCris on April 04, 2013 at 07:32 PM

    Hi Daniel,

    Please use the following secure URL since this is where your form belongs to.

    https://secure.jotformpro.com/

    This seems to work on my side. Thanks!

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    Answered by godbi on April 04, 2013 at 08:53 PM
    Is this for me as it goes to create a new form

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    Answered by jeanettebmz on April 04, 2013 at 09:51 PM

    Yes , please use that link as Elton has recommended to you

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    Answered by jeanettebmz on April 04, 2013 at 10:36 PM

    The security certificate problem should be now fixed  according to our developers

    We appreciate your patience

    Thanks!