What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have a email saying my subscription has been canceled?

    Asked by ozone74 on April 04, 2011 at 12:24 PM

    please advise?

    You will not be billed for this subscription again.


    Cancellation Details

    Cancellation Date:  Apr 2, 2011

    Subscription Name:  JotForm premium monthly

    Subscription Number:  S-8LW53392D4684421Y

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    JotForm Support

    Answered by liyam on April 05, 2011 at 03:39 AM


    I have checked your account and you are on a free account.  Were you a subscriber and recently canceled your subscription?

    I will also submit a ticket for this and let our next level support check your payment history.

    Thank you for your patience.

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    JotForm Founder

    Answered by aytekin on April 06, 2011 at 01:49 AM

    PayPal cancels a subscription automatically when your credit card on file is expired or removed from your account. There is no way for us to re-enable a canceled subscription. You will need to re-subscribe.


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    Answered by lumidan on June 03, 2011 at 03:42 AM

    If my free account expire, can I re-subscribe with a new account free? How can i re-subscribe free?

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    JotForm Support

    Answered by liyam on June 03, 2011 at 11:03 PM

    Hello lumidan,

    Free accounts never expire.  Free accounts can receive up to 100 regular submissions per month, 10 SSL submissions per month, and 10 payment submissions per month.  When a free account reaches the maximum allowable submission quota in any of those type of submissions for the month, your forms only gets temporarily suspended.  It will automatically be reactivated once the next month starts.

    Please let us know if you have any other questions or concerns. We"re here to assist you.

    Warm regards,


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    Answered by lumidan on June 11, 2011 at 05:06 PM

    Thank you!