Once again my account has been suspended can you look into this?

  • Timothy Martin
    Asked on October 25, 2019 at 1:20 PM

    Once again my account has been suspended can you look into this! 

    Page URL: https://form.jotform.com/92898787963184
  • David JotForm Support Manager
    Replied on October 25, 2019 at 1:54 PM

    Thank you for contacting us. Your form was suspended since it is requesting for sensitive information through a File Upload field. Unfortunately, uploads cannot be encrypted, therefore, it is not allowed to collect that information:

    1572025973delete 001 Screenshot 10

    We have reactivated your account, please make sure to delete that field. Let us know if you need more help, we will be glad to assist you.

  • red43205
    Replied on October 25, 2019 at 1:56 PM

    Fixed thanks

  • David JotForm Support Manager
    Replied on October 25, 2019 at 2:24 PM

    You are welcome.