unable to renew subscription

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    IBTnewuser
    Asked on October 26, 2019 at 09:10 AM

    I am attempting to renew my bronze package.  I have update the credit card information within my account, but continue to receive the attached error message.  please assist ASAP


    thx

    Screenshot
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    gerardw
    Answered on October 26, 2019 at 09:18 AM

    It seems that the payment has not been complete and the Bronze yearly plan payment is shown as incomplete from our end.

    Please try upgrading using the link below:

    http://sites.fastspring.com/interlogy/product/jotformbronzeyearly?referrer=IBTnewuser

    If the incomplete payment goes through, we'll cancel and refund the same to your card, so that there is no duplicate subscription.

    Let us know if you are still facing any issue while upgrading using the link provided.