What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    .US Certification SSL Issue

    Asked by macpooh on April 05, 2013 at 11:13 AM

    This is getting very old.  Your service is down for umptheenth time.  I don't know about any of JotForm's other clients, but we've had it with this never ending nonsense and will begin replacing your service ASAP.  Here's the error message du jour:

     

    Secure Connection Failed
         
         
         
         
     An error occurred during a connection to secure.jotform.us.

    Peer's Certificate has been revoked.

    (Error code: sec_error_revoked_certificate)

          
           

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

    Page URL:
    http://storyized.com/contact.htm

    JotForm problem message site
  • Profile Image

    Answered by jefreylandicho on April 05, 2013 at 11:26 AM

    I have forwarded your concern to our developers  for further investigation on why you are receiving SSL issue for .US domain extension.

    For the meantine, please replace the .US extension in your IFRAME embed code with a .COM extension to fix the SSL security issue.

    <iframe allowtransparency="true" src="https://secure.jotform.com/form/22040527993151" frameborder="0" style="width:100%; height:460px; border:none;" scrolling="no"></iframe>

    We apologize for the inconvenience this has caused you.

  • Profile Image

    Answered by macpooh on April 05, 2013 at 12:14 PM
    Sorry no, I have had to change how these forms are displayed on our site too many times already to overcome the weaknesses and bugs in your service. It doesn't make sense that we have to check the forms on a daily basis to see if they are working and then contact support for the latest "fix" or URL change when they don't. I appreciate your attempt to help but your service is just more trouble than it's worth.
  • Profile Image
    JotForm Founder

    Answered by aytekin on April 05, 2013 at 12:31 PM

    Sorry for Jefrey's incorrect answer. You should not change the URL to jotform.com. 

    I just checked this URL on Chrom, Firefox and Internet Explorer 9 and did not get an error?

    https://secure.jotform.us/form/22040527993151

    Do you still see this problem? Exactly which browser (type and version) are you using? What kind of error do you get?