Trying to upgrade but having difficulties

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    Wendy Vuille
    Asked on April 05, 2013 at 12:39 PM

    I am trying to upgrade to Economy but I only purchased the software and I am not the user. It states I have an account, but I don't know the user name and a password is not being sent to me when I input my email address. The  last purchase made was with order number INT120731-8672-26600. Thanks! My phone is 907-465-2403.

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    jeanettebmz
    Answered on April 05, 2013 at 01:26 PM

    Hello Wendy

    Such order number is related to username doawebmaster, which is linked to the email address doa.admin.webmaster@alaska.gov

    This account is currently under a Premium yearly subscription.

    Let me know if you still need assistance