What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error on Save due to security system issue

    Asked by icfl on April 05, 2013 at 03:49 PM

    a popup comes ups telling me this

    What happened?

    The security system for this website has been triggered because of a phrase or content in your submission. If you are reading this, you are most likely a human visitor trying to log in or post a comment that triggered the system.

     

    Then there is a captcha box that does not fully loads and other stuff on the popup

    Anyways the screenshot is attached.

    I tried working with this with three different browsers, all of them cause the error.

    All I'm trying to do is edit the form.  Any ideas?

    Screenshot
    style POST different content
  • Profile Image
    JotForm Support

    Answered by jonathan on April 05, 2013 at 04:38 PM

    Hi,

    Our administrators are aware of this already. I have also elevated your case to our next level support so that it can be rectified immediately.

    For the meantime, I have whitelisted your IP address. You should be OK in about 10mins. Please check again.

     

    Thanks.

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    JotForm Founder

    Answered by aytekin on April 05, 2013 at 05:21 PM

    Our site is protected by a service called Cloudflare. It looks like they started asking for a captcha from all users when you tried to edit forms. We are not sure why this happened but they have fixed this problem.

    You can edit your forms now. Sorry for the inconvenience.