What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [Cloudflare error] Form won't save anymore

    Asked by herna22 on April 05, 2013 at 03:55 PM

    I am getting a weird/new error message. and I can do nothing about it, there is no captch image

    Please hlep!!

    Page URL:
    jotform.com

    Screenshot
    message
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    Answered by christianwhittaker on April 05, 2013 at 03:56 PM

    Looks like it's happening to everyone. Had the same issue.

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    Answered by icfl on April 05, 2013 at 03:57 PM

    yep, a global jotform meltdown is happening

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    JotForm Support

    Answered by Mike_T on April 05, 2013 at 04:40 PM

    We are very sorry for the inconveniences caused.

    The problem has been escalated, and our Technicians are working on it.

    In the meantime we have manually whitelisted your account IPs, so the error should go away quickly.

    Thank you for your patience and understanding in this matter.

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    Answered by b2bcontact on April 05, 2013 at 04:43 PM

    WHITELIST MY ACOOUNT IP, i need something saved within the next 15 minutes.

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    Answered by ngeidng on April 05, 2013 at 04:51 PM

    Please WHITELIST MY account IP also.  Thanks!

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    JotForm Support

    Answered by Mike_T on April 05, 2013 at 05:14 PM

    The problem was related to a temporary glitch from our security proxy protection service - Cloudflare. We do not have much details at this time, but they have quickly solved the problem.

    If the issues persists, please let us know. Thank you!