Create sub-account button does not respond when clicked

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    wiwaoi
    Asked on April 06, 2013 at 03:05 PM

    Trying to add an sub account but when I press create nothing happens.. What am I doing wrong? ;)

  • Profile Image
    jonathan
    Answered on April 06, 2013 at 04:59 PM

    Hi,

    You can create sub-accounts by

    1. Click on your account settings to open the account settings page

    2. On left panels click on Users, then use the Create New User button

     

    Hope this help. Inform us if you need further assistance.

    Thanks.

  • Profile Image
    wiwaoi
    Answered on April 06, 2013 at 08:35 PM
    I tried that, but as I wrote, when i pressed the ceate button, nothing happend, asked my friend to try from her account but she didn't managed either.. :/
    Date: Sat, 6 Apr 2013 16:59:05 -0400
    To: bare_bea_6@hotmail.com
    Subject: Re: Trying to add sub account
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    EltonCris
    Answered on April 07, 2013 at 03:56 AM

    @wiwaoi

    Kindly check it again. I was able to create fine within your account. You can check my screencast here: https://shots.jotform.com/elton/2013-04-07_1553.swf

    If the problem still persist, try to clear your browser's cache, open your My Forms page then go to your Account Settings and create a sub-user again. Hope that would work now. 

    We'll appreciate your updates!

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    wiwaoi
    Answered on April 07, 2013 at 10:20 AM
    Did exatly as I tried the 3 last times and this time it worked :) Thank you for helping :)
    Date: Sun, 7 Apr 2013 03:56:47 -0400
    To: bare_bea_6@hotmail.com
    Subject: Re: Trying to add sub account