What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Contact form entries not received

    Asked by SteveRedman on April 05, 2011 at 04:42 AM


    I created a contact form on www.thomsonfitnessconsultants.com recipient newphysique@btconnect.com. The form has been working and when submit is pressed you get a thank you message, but the emails have not been received. I don't have the url of the form. Can you please advise.



    Steve Redman

    Page URL:

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    JotForm Support

    Answered by mliz on April 05, 2011 at 06:55 AM

    Hi Steve,

    I visited the site which has the contact form it appears that
    the form posted in the webpage uses the id 10492036998 of the Saunders form.

    <form class="jotform-form" action="http://www.jotform.com/submit.php" method="post"
    ="form_10492036998" id="10492036998" accept-charset="utf-8">
    <input type="hidden" name="formID" value="10492036998" />

    The entries posted in this form is being sent to the the email address set
    for Saunders form.

    You can embed the correct form  to the site by getting the code:

    1. Open the Form in JotForm
    2. Click on "Setup and Share" tab on the form builder toolbar
    3. Click on "Embed Form"
    4. Choose "Source" option
    5. Copy the code displayed and past it into your website

    Let us know if this works.