Hello. I love your service but one of my forms is not sending info by email. My email is rob@mansourlaw.com

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    robertmansour
    Asked on April 07, 2013 at 11:52 AM

    Here is my form that is NOT working.  Not sure what I'm doing wrong.  My correct email should be rob@mansourlaw.com

     

    https://secure.jotform.us/form/30964625675161

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    jefreylandicho
    Answered on April 07, 2013 at 12:32 PM

    Your email address was also listed in our bounce listing with the following reason.

    Reason(s) : 5.1.2 - Bad destination host 'DNS Hard Error looking up mansoourlaw.com (MX= ): NXDomain'

    I have removed your email address from our bounce listing and you should be able to receive your form email notification. To prevent this from happening again, I would recommend Whitelisting Jotmails IP Addresses.

    Please try adding a Sender Name in your email notification setting as well.

    If you are still having trouble receiving your form email notification, please contact us again.