What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hello. I love your service but one of my forms is not sending info by email. My email is rob@mansourlaw.com

    Asked by robertmansour on April 07, 2013 at 11:52 AM

    Here is my form that is NOT working.  Not sure what I'm doing wrong.  My correct email should be rob@mansourlaw.com

     

    https://secure.jotform.us/form/30964625675161

    Page URL:
    http://www.valencialawyer.com/get-started.html

    My Forms email love hello
  • Profile Image

    Answered by jefreylandicho on April 07, 2013 at 12:32 PM

    Your email address was also listed in our bounce listing with the following reason.

    Reason(s) : 5.1.2 - Bad destination host 'DNS Hard Error looking up mansoourlaw.com (MX= ): NXDomain'

    I have removed your email address from our bounce listing and you should be able to receive your form email notification. To prevent this from happening again, I would recommend Whitelisting Jotmails IP Addresses.

    Please try adding a Sender Name in your email notification setting as well.

    If you are still having trouble receiving your form email notification, please contact us again.