What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    submission reply

    Asked by glenfieldtheatre on April 07, 2013 at 02:19 PM

    Hi,

    I want to reply to the people that have submitted their ads. I replied to 2 of them, than the third one said I exceeded my limit. Can you explain what that is?

  • Profile Image
    JotForm Support

    Answered by jonathan on April 07, 2013 at 03:55 PM

    Hi,

    You must be replying to emails via the Reply button in the form's submissions page.

    I would like to inform you that replying to users via this tool have time limitation.

    You can only reply every hour for only 2 times. It will autmatically lock when it exceeds 2x. This is to prevent spam emails from Jotform's end using this tool.

    I suggest you reply to your users via your own email application instead.

    Please inform us if you have more question.

    Thanks.