submission reply

  • Profile Image
    glenfieldtheatre
    Asked on April 07, 2013 at 02:19 PM

    Hi,

    I want to reply to the people that have submitted their ads. I replied to 2 of them, than the third one said I exceeded my limit. Can you explain what that is?

  • Profile Image
    jonathan
    Answered on April 07, 2013 at 03:55 PM

    Hi,

    You must be replying to emails via the Reply button in the form's submissions page.

    I would like to inform you that replying to users via this tool have time limitation.

    You can only reply every hour for only 2 times. It will autmatically lock when it exceeds 2x. This is to prevent spam emails from Jotform's end using this tool.

    I suggest you reply to your users via your own email application instead.

    Please inform us if you have more question.

    Thanks.