What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions not sending to the right email address

    Asked by cooncat on April 07, 2013 at 06:25 PM

    When I test my "Picture Upload" form from your site it goes where it is supposed to go, "mikesnewplanet@gmail.com"

    When I actually use it on my site it instead goes to my other email, "mikesnewplanet@yahoo.com"

    It seems like the my Jotform would be controlling where the upload goes and can't find out where I can change the email on the form.


    Thanks, Mike

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    JotForm Support

    Answered by EltonCris on April 07, 2013 at 08:03 PM


    Here's how to change your form recipient email address: Finding out E-mail Address used for submission notifications

    In order to test the new entered recipient email address, you have to make an actual submissions with your form. Please be informed that clicking the "Test Email" button will only send a test submission to the email address associated with your account.

    Hope this informs you well. Thanks!