What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Shared Form not showing up for Sub-User

    Asked by charleneo on April 08, 2013 at 11:46 AM

    Hello - I set up another user (Matt Thompson) who has access to a form on my account (Near Miss) however when he logs into jotform he can't see the form?  help!!!  I need to let him have access to the content, reports and the form itself - what am I doing wrong?

    Thannks Charlene 780-485-4622

    Reports JotForm content hello subuser shared form shared forms subusers share form with user shared access shared form access
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    JotForm Support

    Answered by KadeJM on April 08, 2013 at 11:59 AM

    Hello Charlene, I see you've provided a phone number however, at this time we do not yet provide phone support.

    I just checked the account for Matt Thompson that you shared the form with and I can see that the form is being shared and is viewable. Please have this person log out, clear their browser cache, then log back in again, followed by going to www.jotform.com/myforms, then click on " Shared With You " tab to the left under My Forms sidebar to see if it shows up.

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    Answered by charleneo on April 08, 2013 at 12:13 PM

    Thanks!  Will have him do the above

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    JotForm Support

    Answered by KadeJM on April 08, 2013 at 12:17 PM

    No problem, you're very welcome and if you end up having further problems with it just let us know.