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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form loads slow (how to improve speed performance?)

    Asked by mincultura on April 08, 2013 at 01:35 PM

    When I enable Autofill feature, to get access to the forms turn so slow and complicated. Is there any way to improve performance of the forms when this feature is active?.

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    Answered by moonzkie on April 08, 2013 at 02:56 PM


    I have checked your form and it seems that you have numerous number of fields and conditions this is on of the reasons why your form loads slow. I will forward this to our developers so they can take a look at this issue.

    Thank you.

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    JotForm Founder

    Answered by aytekin on April 09, 2013 at 09:34 AM

    I saw two problems:

    1. You are including a background image that loads very very slowly. It takes like 10 seconds sometimes. 


    2. Conditions might be causing it.


    When I reset the theme to default theme, delete that image and delete all conditions on a cloned form it became very fast:



    You need to figure out exactly what is causing the problem and eliminate it. We cannot do this for you since you are a free user.