What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I view my form submissions in internet explorer?

    Asked by tylernelson224 on April 05, 2011 at 10:59 AM

    When I try to view my form submissions in internet explorer, it say can not read form information please try again later, but when i use google chrome, it pulls them right up, i usually use internet explorer and i prefer it.

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    JotForm Support

    Answered by mliz on April 05, 2011 at 10:13 PM


    Please check whether JavaScript is enabled in the browser's settings.

    1. In Internet Explorer click on the 'Tools' menu
    2. Select 'Internet Options'
    3. Click on the 'Security' tab and then click on the 'Custom Level...' button.
    4. Scroll down until you can see option 'Active scripting' and choose 'Enable'
    5. Then click on the 'OK' button and then Click 'Yes'

    This concludes enabling JavaScript for Microsoft Internet Explorer.
    If you are using IE 8 it would be a good idea to enable compatibility view

    1. Open the JotForm in the browser
    2. Click on "Tools" from the toolbar
    3. Select "Compatibility View Settings"
    4. Add JotForm address in the url

    Hope this helps.