Unable to switch account email address

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    Asked on November 06, 2019 at 06:41 PM

    Switched to a temporary email address because of the phony bounce status of our normal email address christophers.ottawa@gmail.com. 

    Today checked its bounce status and it is no longer on the bounce list. So tried to switch back to it. 

    First got an email to the temporary email to authorize. That worked.

    Then got another email to the new (original) email address with a link to click to verify that the new (original) address works. Unfortunately that brought up a message that the link was invalid. Same for both the button and the explicit link.

    What can we do now?

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    Answered on November 06, 2019 at 11:37 PM

    We apologize for the confusion and inconvenience. We had a temporary issue with one of our API servers yesterday which should be resolved now. That is the cause of the bouncing issue and invalid link you're receiving now.

    I emailed a verification link to the email associated with your account. Please check your inbox and click the verification link.

    Let us know how it goes.


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    Answered on November 07, 2019 at 05:50 PM
    I did not see a new activation email. But despite messages to the contrary it appears the email was correctly restored. All seems fine now. Thanks for your help.

    Regards, Al Quirt