- palaceinsidesalesAsked on April 09, 2013 at 10:50 AM
I have created a form called "wedding reservation request form" and programmed an email notification. I fill out the form fine, and when I log in I see the submission. But I never receive the notification via email!
Could you review?
- sidharth_kchAnswered on April 09, 2013 at 11:10 AM
I checked your form and our email server log and see that emails are getting delivered to your email id.
/var/log/mail.log:Apr 9 10:45:35 us-app2 sm-mta: r39EjRBY029743: to=<email@example.com>, delay=00:00:08, xdelay=00:00:08, mailer=esmtp, pri=121398, relay=mx1.palaceresorts.com. [18.104.22.168], dsn=5.0.0, stat=Service unavailable
I went ahead and did a test submission and see that email was just sent again to your email id:
/var/log/mail.log:Apr 9 11:06:18 us-app2 sm-mta: r39F6FdV012678: to=<firstname.lastname@example.org>, delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=121239, relay=mx1.palaceresorts.com. [22.214.171.124], dsn=2.0.0, stat=Sent (<email@example.com> Queued mail for delivery)
Can you please check your SPAM folder? Its advisable that you use "firstname.lastname@example.org" as your "Sender Email".
Please let us know if you continue to have this issue and we will investigate further.
- palaceinsidesalesAnswered on April 09, 2013 at 11:26 AM
I did receive your test in my inbox! I checked my spam and I dont get MY tests...
I just changed the sender email and NOW I get my test!!! THANKS!!!
- sidharth_kchAnswered on April 09, 2013 at 11:29 AM
You are welcome. Glad to know that your issue was resolved.
Should you have any questions feel free to contact us.