What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I upgrade my account for just one month?

    Asked by bikadi on April 09, 2013 at 11:01 AM

    Hi,

    Currently, I have a Premium account. This month is quite busy- I am expecting to have more than 1000 submissions- how can I upgrade my account for just one month?

    My user id is bikadi

    Thanks

    Eszter

    Submissions thanks
  • Profile Image

    Answered by glennlee on April 09, 2013 at 11:10 AM

    Hi,

    Thanks for contacting us!

    You can downgrade your account next month if you wish to. Here are the steps on how to downgrade your account. And you can also upgrade your account anytime.

    1. Click Account.

    2. Click Billing.

    3. Then click the Free plan.

  • Profile Image

    Answered by bikadi on April 10, 2013 at 05:10 AM

    Hi,

    It is not a soultion for me- currently I have premiumaccount which I have pre paid until december, 2014. What I want is to be able to accept more than 1000 submissions only this month.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on April 10, 2013 at 06:06 AM

    Hi,

    Let me re-phrase what my colleague have mention.

    You can upgrade your account today or tomorrow for let say "Economy", this will allow you to received up to 10, 000 submissions per month. Then before the next billing date, downgrade your account again to our "Premium" plan.

    You can upgrade/downgrade your account anytime you wish.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on April 10, 2013 at 06:17 AM

    In Addition, a prorated refund will be applied, or credit will be applied to the remaining days of your subscription. Of course, regular prices will be applied since we don't have the discounted prices anymore.

    Again, you can upgrade and downgrade anytime you wish. Just please access your My Account - Billing Section page, choose "Economy" plan and click "Switch Plan". Choose Payment Method and Schedule and Click "Upgrade". Follow next processes;

    Thanks

  • Profile Image

    Answered by bikadi on May 06, 2013 at 05:15 AM

    Hi,

    I am willing to downgrade my account to my "normal" premium plan. i have subscribed to premium plan last December, and I paid 2 years ahead. I upgraded to economy plan last month- and I would like to go back to premium plan before the next billing (9th of May). When I go to my account as described above, new payment is demanded, though I have a two year subscription. So can you help me to resolve this issue?

     

    thanks

    Eszter

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 06, 2013 at 08:58 AM

    Hi Eszter,

    I can see here that your economy subscription is now cancelled so you will no longer be billed again with this. I have now switched your account from the previous plan which is the 2 year Premium package.

    Kindly logout and log back in. Thanks!

  • Profile Image

    Answered by bikadi on May 14, 2013 at 05:10 AM

    Hi, 

     

    Now my plan is switched to free account- althpough I have payed for the premium package. Please switch my plan to what I have payed for. This matter is very urgent for me- I have 15 hours to complete something I wanted to use jotform for.

    I do hope you urgently set my account back to my original, Premium plan

    Best regards

    Eszter

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 14, 2013 at 05:14 AM

    Hi Eszter,

    Your account should now be on Premium status. Kindly relog to see it.

    Thanks and apologies for the inconvenience.

  • Profile Image

    Answered by bikadi on May 14, 2013 at 05:25 AM

    Thank you