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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why aren't my required (red starred) items not working on my webpage?

    Asked by amybee4182 on April 05, 2011 at 03:19 PM

    I have a form with questions that are required for each user to fill out... on jot forms the user cannot submit it without answering these questions, but on my webpage they can submit it without answering these questions. It worked before and now it does not.

    And the page breaks aren't working either

    Page URL:
    http://pcsfeedforms.weebly.com

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    Answered by allanftd on April 05, 2011 at 05:18 PM

    Hi amybee4182,

    Thank you for bringing this to our attention and we apologize for the inconvenience.

    I tried but failed to replicate the issue you reported. But what I would suggest is to create a Condition that will prevent the form from being submitted unless all required fields are properly filled out.

    I have cloned your form named Observation Form and created a Condition to demonstrate this suggestion. You can find the clone form with the condition here - http://www.jotform.com/form/10940415190. Please test it and feel free to use it in your website if it works well for you.

    Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by amybee4182 on April 06, 2011 at 10:09 AM

    Hi,

    It still does not work. I even posted your cloned form to the website and it still sends the incomplete form... I don't understand why it doesn't. It worked last week and now none of them do. I am using up all of my submissions testing these forms all the time to see if they work. They work when I preview them on here, but not when I put them on the page.

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    JotForm Support

    Answered by NeilVicente on April 06, 2011 at 05:58 PM

    Hi,

    Can you tell us which browser you are using? Are you using the same computer as you did last week when the forms were working fine?

    You mentioned in your first post that the page breaks aren't working, does that mean your whole form is being shown all at once? If that is the case, then it is most likely that Javascript is disabled in your browser for all sites or only for your website at weebly, since you said that it works when being previewed from Jotform.

    Is it possible for you to attach a screenshot of the form and its errors so we will be able to isolate the root cause of your problem?


    Neil

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    Answered by adamsims07 on April 26, 2011 at 08:40 AM

    Hi,

    I am also facing the same problem with a site created via Weebly.com. The Javascript code allows the form to be submitted without the required information.

    It works if i use the Iframe code, however using the iframe code causes the bottom of the form to cut off when viewing on mobile browsers

    Thanks

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    JotForm Support

    Answered by NeilVicente on April 26, 2011 at 01:33 PM

    Hello adam,

    It appears that Weebly uses the same JavaScript library as Jotform does, which probably causes a conflict, rendering the validation unable to work. I will have this forwarded to our developers to see what they can do about it.

    However, like what you said, embedding via iframe works pretty flawlessly, although you were saying that the bottom gets cut off when using mobile browsers.

    I did some tests with a form embedded in weebly and view using Opera Mini simulator and for what seem like forever, I finally figured out why the form gets "cut off".

    It is the Submit button that disappears and the reason is because the button is centered, and since mobile browsers, when in mobile mode (narrow screen width), fails to display any elements that cannot fit into the screen.

    Solution is to set center-align the submit button. View this weebly site using a mobile browser, and see what I mean.

    Let me know how this works out for you.

    Neil

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    Answered by adamsims07 on April 26, 2011 at 02:18 PM

    Hi Neil,

    Many Thanks for the suggestion but the form still gets cut off at the bottom when using the iframe code.

    Not only the Submit Button but also the 2 fields before it. I tried changing the height size in the iframe code and this does work but leaves a huge white space below the submit button

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    JotForm Support

    Answered by NeilVicente on April 26, 2011 at 02:21 PM

    Well, that's odd. In my example weebly site, only the submit button got cut off. Would it be possible for you to give us the link to your weebly site? It would help us best in finding the most proper solution to your problem.

    We'll await your reply.

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    Answered by adamsims07 on April 26, 2011 at 02:27 PM

    Here is the link to the page - Page

    I have only tested using the Safari browser for Iphone

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    JotForm Support

    Answered by liyam on April 27, 2011 at 10:17 AM

    Hello adamsims07,

    I have done numerous tests and I found out what's wrong.  Seems that somewhere the conflict is with naming your single textbox field name as "First Name".  As long as I have a "name" in my field, it disregards the validation possibly due to some function conflict with another script in weebly.

    I would suggest using a Full Name field under Quick Tools instead.

    Here is my sample weebly test page, you can try posting submissions to see the difference:
    http://liyam.weebly.com/index.html

    Jotform Test with conflict tab is the cloned form where it does not return the validation errors
    Jotform Test no conflict tab is a similar form where I simply changed the name fields.

    I have placed my form via script embedding by the way (<script src="//form.jotform.com/jsform/xxxx"></script>).

    You can try out my suggestion and then let us know if you're still having problems.

    We'll wait for your update.

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    Answered by adamsims07 on April 27, 2011 at 02:58 PM

    Many Thanks for your help liyam, the form now works perfectly.

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    JotForm Support

    Answered by liyam on April 27, 2011 at 03:03 PM

    Good to know my solution worked for you, adamsims07.

    If you have any other concerns or inquiries, please do let us know.

    Thanks and warm regards.