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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reply to your Inquiry about Recurring Charge not Going Through with card on File

    Asked by Monette Smith on April 09, 2013 at 12:28 PM

    FYI:  Please be advised that the card on file was recently compromised and fraudulent charges were made, so the bank cancelled the card and we are receiving a new card in 7-10 business from Monday’s date, 4/8.  Please send me your phone number or call me to ascertain a temporary card to process the recurring charge now and avoid any delays with our subscription.

    Please confirm receipt of this message.

    Thank you,

    debby@reviewitmagazine.com (Accounting Manager for PR MARKETING LLC)

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    JotForm Support

    Answered by Welvin on April 09, 2013 at 01:20 PM

    Hi Monette,

    Are you referring to the account: reviewitmag ? If so, the account is still good. You can change the Card on File by going to My Account - Billing Section. Click Edit button and follow instructions