Can't preview or save changes to form.

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    Asked on April 09, 2013 at 01:02 PM

    I can't preview the form or modify email notifications.

    JotForm gives the following error:

    "There was an error on the page. Try reloading the page."

    At first I thought that I had pop-ups blocked, but that's not the case (pop-ups are enabled). Browsers tried are IE10 and Firefox 20.


  • Profile Image
    Answered on April 09, 2013 at 01:23 PM

    There was a problem with saving forms for 20 minutes around 1pm EST. It is now fixed. Our redis database server was down and our engineers rebooted the server and fixed the problem. We are terribly sorry about this problem and we will be working on making our service more reliable in the future.