What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't preview or save changes to form.

    Asked by jcurtiss on April 09, 2013 at 01:02 PM

    I can't preview the form or modify email notifications.

    JotForm gives the following error:

    "There was an error on the page. Try reloading the page."

    At first I thought that I had pop-ups blocked, but that's not the case (pop-ups are enabled). Browsers tried are IE10 and Firefox 20.

    Thanks.
    Jonathan

    preview save changes JotForm email email notifications
  • Profile Image

    Answered by jeanettebmz on April 09, 2013 at 01:23 PM

    There was a problem with saving forms for 20 minutes around 1pm EST. It is now fixed. Our redis database server was down and our engineers rebooted the server and fixed the problem. We are terribly sorry about this problem and we will be working on making our service more reliable in the future.