What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is your website down?

    Asked by Ursula Buford on April 09, 2013 at 01:10 PM

    We have people trying to fill out a form and it's not working.  I tried to sign in to see what's up, and I cannot sign in either.  How long will you be down?

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    JotForm Founder

    Answered by aytekin on April 09, 2013 at 01:22 PM

    The problem is now fixed. We are terribly sorry about this. Our redis database stopped working and needed a reboot.

    It was not supposed to block submissions. We will be working on this ASAP to make sure that problems with redis server does not affect the form submissions in the future.