MailChimp Integration: is not sending contacts to the list.

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    hfmart
    Asked on November 08, 2019 at 02:36 PM

    I am using the conditional rule to only send the email address to MailChimp if they are in the United States. I am checking immediately afterwards and I am not seeing the new subscriber in MailChimp. Could you verify it is set up properly?


    https://form.jotform.com/93114622503144

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    Richie_P
    Answered on November 08, 2019 at 06:58 PM

    I have tested a cloned version of your form and a submission using your form. It seems to be working correctly at my end.

    Make sure to select the country again as it seems the default country doesn't trigger the condition.

    I would suggest not adding a default country in the widget.

    Please give it a try and let us know if you have further questions.

  • Profile Image
    hfmart
    Answered on November 12, 2019 at 10:50 AM
    Hi Richie,
    Thanks for the reply.
    I just tried this and neither Mailchimp nor Salesforce receives the
    subscriber. Does it take a while to sync or should it be immediate once the
    form is submitted? Salesforce was quick last time, but now it isn't working.
    ...
  • Profile Image
    Richie_P
    Answered on November 12, 2019 at 11:28 AM

    I have tested my sample form again and when the form is submitted, the data is instantaneously updated in MailChimp.

    Can you please try re-integrating your form and let us know if the issue still remains?

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    hfmart
    Answered on November 12, 2019 at 02:50 PM
    I disconnected the integration and reconnected it. Salesforce works, but
    not MailChimp
    ...
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    BDAVID
    Answered on November 12, 2019 at 04:47 PM

    You appear to have mapped only one field in the Mailchimp integration. Can we try doing a submission and let us know if it shows in your Master List?

  • Profile Image
    hfmart
    Answered on November 12, 2019 at 04:50 PM
    Sure! Yes, it is meant to only sync the email. Salesforce will sync the
    rest of the data in the connection between Salesforce and MailChimp.
    ...
  • Profile Image
    BDAVID
    Answered on November 12, 2019 at 05:06 PM

    So, the email field data is passing to MailChimp? If that is the case, and you need to pass more fields, please make sure to match the rest of the form fields within the MailChimp integration.

    Our Salesforce integration does not have the option to pass data to Mailchimp, both integrations are separate.

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    hfmart
    Answered on November 12, 2019 at 05:50 PM
    Correct the integrations are separate. They are connected outside of
    Jotform, so Mailchimp only needs the email. Please advise what exactly
    needs to change. I do not need to have any other fields sent to Mailchimp.
    ...
  • Profile Image
    Richie_P
    Answered on November 12, 2019 at 06:05 PM

    I have edited my Mailchimp integration and mapped only the email address and it seems there is no data being passed.

    Can you try matching three fields in Mailchimp?

    Here is a screenshot of the fields I have matched that is working.

    Kindly give it a try and let us know if the issue still remains.


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    hfmart
    Answered on November 13, 2019 at 03:50 PM
    Hi Richie,
    I have mapped 4 fields including the ones you have listed and it is not
    working.
    ...
  • Profile Image
    BDAVID
    Answered on November 13, 2019 at 05:20 PM

    I have cloned your form, and mapped the following fields:

    1573683437integration.png

    And the data from the submission I did was passed to my Mailchimp list without issues:
    1573683523worked.png

    I'll escalate this to our back-end team to check why your form is not sending the data to your Mailchimp list, you will be updated here.

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    hfmart
    Answered on November 14, 2019 at 09:50 AM
    Thank you!
    ...
  • Profile Image
    hfmart
    Answered on November 18, 2019 at 12:50 PM
    Hi,
    I was hoping to hear back fairly quickly. What seems to be the issue?
    ...
  • Profile Image
    BDAVID
    Answered on November 18, 2019 at 12:54 PM

    This is still being investigated, unfortunately, we have not received any updates yet from our back-end team. You will be informed here if there is any update.

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    hfmart
    Answered on November 25, 2019 at 11:50 AM
    Hi, is this being looked into at all?
    ...
  • Profile Image
    BDAVID
    Answered on November 25, 2019 at 11:56 AM

    This bug report is still opened, however, please note that our back-end team does not have a resolution time-frame. You'll be informed here if there is any update.

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    hfmart
    Answered on November 25, 2019 at 12:50 PM
    Could we pay to have a time-frame?
    ...
  • Profile Image
    Richie_P
    Answered on November 25, 2019 at 01:00 PM

    Unfortunately, we don't have such information on the time-frame of a resolution.

    However, once updates are available, you will be notified via this thread.


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    hfmart
    Answered on November 25, 2019 at 01:50 PM
    Could we pay to have a time-frame?
    ...
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    BDAVID
    Answered on November 25, 2019 at 01:55 PM

    That is not possible, there is no way to expedite the resolution time-frame. I have sent a message to our back-end team to request for updates, you will be notified if there is any.

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    hfmart
    Answered on December 03, 2019 at 02:50 PM
    What else can I try to fix this?
    Your company is the only one that works.
    ...
  • Profile Image
    BDAVID
    Answered on December 03, 2019 at 03:12 PM

    Unfortunately, we have not received any updates yet. Another option you could try is using Zapier to connect Jotform with your Mailchimp account: https://zapier.com/apps/jotform/integrations/mailchimp

  • Profile Image
    hfmart
    Answered on December 03, 2019 at 04:50 PM
    We would happily pay for jotform if it could work, but we don't want to pay
    for both. Is there anything else I can try?
    ...
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    BDAVID
    Answered on December 03, 2019 at 05:03 PM

    Could you try cloning your form, and check if the integration works in the clone version?

    https://www.jotform.com/help/27-How-to-Clone-an-Existing-Form-from-Your-Account

    Also, please try contacting Mailchimp support to see if there is anything in their end that could be causing the issue.

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    hfmart
    Answered on December 16, 2019 at 11:50 AM
    Hi,
    I cloned the form and also changed the country field. I am still running
    into the issue.
    ...
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    Richie_P
    Answered on December 16, 2019 at 12:59 PM

    We do apologize for the inconvenience.

    Unfortunately, updates are not available as of the moment.

    I will try to contact our back-end team for possible progress on the ticket.

    They will let us know via this thread once updates are available.

    Thank you for your patience and understanding.

  • Profile Image
    serbay
    Answered on December 17, 2019 at 08:46 AM

    Hello hfmart,

     

    We are already working on the issue. Although we tested it in many scenarios, we couldn't replicate the issue. Integration seems to be working successfully.

     

    Our integration configuration based on the clone version of your form is as follows.

    1576587017Screen Shot 2019-12-17 at 3.34

     

    Our MailChimp Audience configuration is as follows.

    1576587065Screen Shot 2019-12-17 at 3.35

     

    Finally, this is a cloned form.

    1576587099Screen Shot 2019-12-17 at 3.36

     

    Please  make sure that the types of custom fields in MailChimp audience match the fields in which they matched field on the Jotform side.

     

    Please make sure that the condition you have assigned to the 'Country' field works after filling in the 'Email' field.

    * 'MC Email' field that you have connected to the integration works conditionally.

     

    Can you test the 'MC Email' field with an email address that you have never registered with MailChimp? ( For example : john@doe.com )

    * MailChimp does not allow you to record a second time if you 'PERMENANTLY DELETE' a previously saved email address manually.

     

    Please keep us informed of your progress.

    Thanks for your understanding.

  • Profile Image
    hfmart
    Answered on January 03, 2020 at 04:50 PM
    Thank you so much for the in-depth information and testing. I ended up
    finding out that the MailChimp API was blocking the emails I was using to
    test. So I really appreciate you looking into it
    ...
  • Profile Image
    VincentJay
    Answered on January 03, 2020 at 05:49 PM

    Thank you for updating us.

    Just to confirm, is the issue now resolved? 

    If yes, you can ignore this message. If not, please let us know. Thank you.