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    Page breaks weren't working in IE and now form doesn't work at all

    Asked by CurtainCallYouthPlayers on April 09, 2013 at 09:01 PM

    I worked on my form today and had page breaks that worked in Chrome, but not in IE.  I inserted a free text field after the first page break to see if perhaps the free text field I had after the page break was messing things up.  Nothing changed, so I deleted it.  Now that I've come back to work on the form some more, it doesn't work in Chrome or IE.  I didn't change the HTML of the free text fields that were working before, so I'm not sure what happened.  I opened the form online then hit CTRL-F5 to clear the cache and that did not help.

    Do you have any ideas of what I can try to get my form working again and how to prevent this from happening once I put it in my website?  Also, I don't know what to try to get it to work in IE.  I researched the forum and tried a few things, but there wasn't much information available.

    Thanks,
    Beth 

    Page URL:
    http://form.jotformpro.com/form/30984368890974

    form doesn't work doesn't work text field Free Text field cache thanks
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    JotForm Support

    Answered by abajan on April 09, 2013 at 11:13 PM

    Hi Beth

    Something about the embedded production schedule (on Page 3 of the form) is causing this problem. Once I removed that element from a clone of the form, the page breaks worked just fine. Perhaps it would be better for the time being (until we can determine what exactly about the element is the cause) to replace the iFrame with a link that when clicked opens the PDF (http://ccyp.org/images/aliceprod.pdf) in a separate tab or window.

    Would such a workaround be acceptable?

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    Answered by CurtainCallYouthPlayers on April 09, 2013 at 11:32 PM

    Thank you for your response, abajan.  Yes, I will do that or go back to the way I was doing it before.  Before I had more of the registration process embedded into my Joomla! website.  (I have an extension that allows me to embed PDFs into articles.  It also allows for printing PDFs.)  I was just trying to keep the whole registration process in JotForm.

    I wonder what happened though?  It was working fine earlier.  I'll look at the HTML in that field to see if anything is different.

    Thanks,
    Beth 

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    Answered by CurtainCallYouthPlayers on April 10, 2013 at 11:03 PM

    I removed the free text field with PDF and out of curiousity, I put in another field and embedded the PDF again.  The form works in Chrome like it did before and now it works in IE, too.  Strange.

    One thing that I noticed was that the page break on page 1 looks different now.  Before it had "back" and "next" but now it just has "next."  This makes more sense since you can't go back if you're on page 1.  But I'm not sure what would have cause the page break problem before.  Maybe that is what was causing the problem with IE before?  

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    Answered by moonzkie on April 11, 2013 at 08:05 AM

    Hi,

    I have checked your form on IE and was also able to view your form fine. It appears that what happened was just a temporary bug. We are sorry for the inconvenience this has caused.

    Thank you.