What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found Error

    Asked by biotica on April 10, 2013 at 10:57 AM

    Hi, I posted in another forum stream but I think my request was lost in the shuffle.

    I am getting the following error when customers try to submit my form or I try to edit it: "Form not found: Form Id is missing or irregular"

    Please, please help! My customers haven't been able to contact me online for a few days now and it is costing me business.

    Thank you so much for your help,

    -Kris

    Page URL:
    http://www.bioticatours.com/Contact%20Us.htm

    style size font
  • Profile Image

    Answered by sidharth_kch on April 10, 2013 at 11:09 AM

    @biotica

    I checked your form and looks like you have used source code embed method. IS that correct?

    Can you please let us know if the form was working earlier? Please let us know so that we can investigate your issue.

    Can you please try to use iFrame embed method to embed your form. The direct link to your form just works fine: http://www.jotform.com/80015147145

    Thanks,

    Sidharth

  • Profile Image

    Answered by biotica on April 10, 2013 at 12:58 PM

    Hi,

    This same form has worked just fine for years. It just started prompting error messages a couple of days ago.

     

    As far as the embed method, I can try using another embed method, but I'm not sure why the previously working form would just stop working. From the forum traffic, I gather this is happening to a lot of users all at the same time, so I think the problem might be something else.

     

    Thanks so much,

     

    Kris

  • Profile Image

    Answered by biotica on April 10, 2013 at 01:11 PM

    Hi,

    This same form has worked just fine for years. It just started prompting error messages a couple of days ago.

     

    As far as the embed method, I can try using another embed method, but I'm not sure why the previously working form would just stop working. From the forum traffic, I gather this is happening to a lot of users all at the same time, so I think the problem might be something else.

     

    Thanks so much,

     

    Kris

  • Profile Image

    Answered by jefreylandicho on April 10, 2013 at 01:32 PM

    I notice that your web page is still using the old embed form method. Can you please try re embedding your form using the current embed script use by Jotform. 

    To get the current Jotform embed script, go to Setup & Embed then click the Embed Form.

    Then select one of the embed form.

    Once you have change the old embed code in your website to the current embed code and the issue still persist, please contact us again.