What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I know you're not collecting information?

    Asked by Matt on April 10, 2013 at 12:06 PM

    I have a service that requires the form to collect some very personal and perhaps damaging information about my visitors!  Your form does not allow me to have that sent directly to MY email without passing through you, correct?

    How do I know that you're not collecting that information that is sent via your form that I created with your JotForm online service?

    How do I know that the information is not being used you to solicit the visitors to my website, tracking them, selling the information and/or possibly using the information against them when they fill out and submit the form?

    What if I don't want to use the Email address that I used for the form creation?  Can I change that in the form without creating a whole new one?

    Would appreciate some insite on these questions.


    Thank you.

  • Profile Image

    Answered by jefreylandicho on April 10, 2013 at 12:35 PM

    Jotform has a privacy policy that let  you retain all rights to your data you received which will not violate Jotform Terms and conditions . Click here to learn more about our privacy policy.

    You can change the form notification email in your form anytime. A guided instruction can be found on this link on how to setup different notification email aside from your account email address.

    If you need further assistance, please contact us again.