Suspended account

To whom it may concern,

Good day!

I would like to raise our concern about the suspension of our account as we are using this account and form as primary source of orders in our business. As I upgraded the subscription and changed the credit card billing source, it got suspended in the middle of the process. Please see attached for reference.

You prompt response will be appreciated.

Thank you!

Let me check this with our review team and I'll revert via this thread.

Well noted. An immediate response will be appreciated since a lot of
customers are already trying to access the form.
Thank you!
...

Hi, any update on this??
...

Sorry for the delay. It seems that your account was suspended due to multiple credit card attempts. Could you let us know if you were trying to change the payment method or trying to pay for the subscription?

I have already forwarded this issue to our review team to check.

Yes we did attempt to change it but the changes doesn't seem to work so we
tried to click the update button multiple times.
Hope we can resolve this soon as our customers await the form to order.
Thanks!
...

Thank you for clarifying.

We would like to apologize for the trouble and the delay. I've forwarded this to our Support Manager and we'll revert to you soon via this thread.

Hi,
Any update on this??? We hope to hear from your team soon because our form
has been down for days now and continually loosing all potential customers.
Hope our account problem will be resolved soon. As per checking, other
suspended accounts in your forums with same case has been accommodated
within 24-48 hours and got their account back immediately. Hope our case
too can be resolved as soon as possible.
Thank you.
...

My sincerest apologies for the delay. We have activated your account now.