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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I save the address field labels in English?

    Asked by sajuria on April 11, 2013 at 11:00 AM


    I duplicated a form originally in Spanish, and then translated the new one to English.  However, in the address section, even though I edit the labels to English, after saving, and refreshing the form, the labels reappear in Spanish.

    Do you have any idea what is going on? 


    Thanks and regards,

    P.S. I will send you the link of the page that calls the form.  You have to click on the "Technicicias please register 'HERE'" link.

    Page URL:

  • Profile Image

    Answered by sidharth_kch on April 11, 2013 at 11:11 AM


    I cleared your form cache from the server and that fixed your issue. Request you to clear your browser cache and check your form.

    Le us know if you need further assistance.



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    JotForm Support

    Answered by EltonCris on April 19, 2013 at 07:32 AM


    The problem is now fixed. Address sub-labels should now reflect on the live form when edited.

    Our apologies for the delay.