What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    URGENT: I need to set up an automatic booking confirmation

    Asked by bmthairport on April 11, 2013 at 12:18 PM

    I am using the Paypal payment form as a means by which people can book my car parking services. What I need to happen is that once the payment has been made, I need an automatic confirmation to then be sent to the customer.

    I have not been able to do what I need (send confirmation + map image) with Paypal, and so what I have tried to do is set up a gmail account which the booking confirmation comes through to with an auto-responder. 

    The booking confirmation form I receive in my email account from jotform when someone has paid comes through as if it is from the customer, and if I hit reply it replies to them. I thought, therefore, that an auto-responder would work in the same way. (Note that the autoresponder would only be used for bookings).

    However, I ran a test, and what happened was I received the booking form to the new gmail address, and then I received an email saying that my email to 'noreply@jotform.ca' was not delivered because the email account was over its quota... Now, why did this email go to jotform? Surely it should have gone to the 'senders' email, which I would have thought would have been the customer, seeing as the booking form comes from them??

    This is quite urgent, so has anyone got any ideas please?

    Thanks

     

    H

    Page URL:
    http://www.bournemouthairportparkingservice.co.uk/#/pay-with-paypal/45<br/>71975179

    payment form JotForm booking form email
  • Profile Image

    Answered by sidharth_kch on April 11, 2013 at 12:42 PM

    @bmthairport

    I checked your form "Book your parking space" and see that your notification alert is set up correctly and uses the form question (email) as Sender Email id. The notification email delivered to your gmail account should not have sender email as "noreply@jotform.com"

    I just cleared your form cache from our serve. Request you to do a test submission and let us know if you continue to have this issue and we will investigate further.

    Thanks,

    Sidharth

  • Profile Image

    Answered by bmthairport on April 13, 2013 at 03:12 PM

    Hi,

    I just did a test submission on my form and the autoresponder still didn't send the message to the sender email address.

    It's like gmail recognises the form comes through jotform and thinks that is the sender, rather than using the sender email address that you put into the form.

    Is there any way of getting around this or otherwise getting an auto-responder with an attachment set up?

    Thanks

  • Profile Image
    JotForm Support

    Answered by jonathan on April 13, 2013 at 05:18 PM

    @ bmthairport

    Hi, please try updating the form's notification email Sender E-mail. 

    Currently your setup is like this

     

    Make it like this.

     

    Please try this and test when you can.

    Inform us should you have further question.

    Thanks.