What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    submission form coming through without payment info

    Asked by ALDHAmembership on April 06, 2011 at 06:17 AM

    I thought pending submissions would not come through to the notification email unless the payment was successful.

    Yesterday, two submissions came through without payment. Did something change?

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    JotForm Support

    Answered by liyam on April 06, 2011 at 07:00 AM


    This is because the person who filled up the form did not tick any of the checkboxes in your "Membership (Jan.1 - Dec. 31) and Gathering Fee using PayPal" field.  By default, when a form with payment has not filled up an order in the payment field, it will submit properly, bypass the payment gateway and be considered as a completed submission.

    You should mark the field as required so that everyone should be obliged to tick the membership type checkboxes.

    Hope this helps.

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    Answered by ALDHAmembership on April 06, 2011 at 07:04 AM


    Thank you for the quick reply both your answer and solution are PERFECT!

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    JotForm Support

    Answered by liyam on April 06, 2011 at 07:28 AM

    Good to be of help :)