- drdanrockoffAsked on April 11, 2013 at 10:16 PM
We are having an issue with some of our submissions not being emailed to us. For example, we received an application tonight for a property address of 120 Elmwood. That was the most recent application submission. That application is supposed to be emailed to email@example.com. However, it was not. Other applications today were successfully emailed to firstname.lastname@example.org. We seem to be having issues once in a while where forms are not being emailed as they are supposed to be.
Can you please help us fix these issues ASAP? It's important that we avoid these hiccups in order to continue using the service.
- jeanettebmzAnswered on April 11, 2013 at 11:56 PM
1) Make sure that all of your form's email alerts (on each form) are set this way
-SENDER EMAIL : email@example.com
Here's how to change Sender Name and Sender E-mail:
a. While editing your form, Click Setup & Embed then Email Alerts
b. Open Notification, then click on Reply-To and Recipient Settings
c. Change the Sender E-mail to firstname.lastname@example.org and Sender Name to JotForm or to your preferred field.
2) Make sure you assign Sender Name to a field from your form where the user enters her name (usually the"Name" field -or similar)
If you leave the "Sender Name" with "Please Select" as a value, e-mail servers will likely reject messages coming from our servers as SPAM.
IF you do not want our email address email@example.com assigned as the Sender E-mail , in the notification (not the autoresonder) you would need to whitelist our Jotmail IP addresses within your email server (or ask for it to your email service provider)