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  • Profile Image

    stopped getting notice emails

    Asked by betterlisten on April 12, 2013 at 06:49 AM

    i have not idea why i stopped getting an email everytime someone submitted a form.

    please let me know how to fix

     

    emails stopped coming to steve@betterlisten.com i februrary-

     

    please help me fix this

    thanks

    Emails email thanks
  • Profile Image
    JotForm Support

    Answered by abajan on April 12, 2013 at 07:28 AM

    That email was in our bounce list. The following message was displayed:

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 [0000013cf3843e87-93bc0888-2d0a-4f69-9ffc-36114445e57c-000000@amazonses.com] sender rejected. IB504'

    I have removed the email from the list but to avoid any reoccurrence, please follow these guidelines. It may also be useful to send a copy of the above reason to your email provider.

    Be sure to let us know if you experience the problem again.

    Thanks.