What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    stopped getting notice emails

    Asked by betterlisten on April 12, 2013 at 06:49 AM

    i have not idea why i stopped getting an email everytime someone submitted a form.

    please let me know how to fix


    emails stopped coming to steve@betterlisten.com i februrary-


    please help me fix this


  • Profile Image
    JotForm Support

    Answered by abajan on April 12, 2013 at 07:28 AM

    That email was in our bounce list. The following message was displayed:

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 [0000013cf3843e87-93bc0888-2d0a-4f69-9ffc-36114445e57c-000000@amazonses.com] sender rejected. IB504'

    I have removed the email from the list but to avoid any reoccurrence, please follow these guidelines. It may also be useful to send a copy of the above reason to your email provider.

    Be sure to let us know if you experience the problem again.