Barcode scanner widget: iOS app opoens browser window a few times when tried to scan the Barcode

  • b.kolodziejczak
    Asked on November 20, 2019 at 10:52 PM

    The only problem I encounter is sometimes after a form loads on iOS it doens't work at all. It opens few times Safari browser (somehow inside JotForm app) and shows nothing but Scan Barcode. 

    Address on top is widget.jotform.io. 

    Any ideas?

  • Kiran Support Team Lead
    Replied on November 20, 2019 at 10:58 PM

    I am not having an iPhone to check issue at the moment. However, I am checking with our colleagues to test the form and the widget behavior. Once we have any information in this regard, we'll let you know here.

    Thank you for your patience. 

  • Kiran Support Team Lead
    Replied on November 21, 2019 at 8:38 AM

    I have checked with one of our team members and when the Barcode scanner widget is tested on iPhone XR with iOS 13.2, it worked fine without opening any Safari windows.

    Barcode scanner widget: iOS app opoens browser window a few times when tried to scan the Barcode Image 10

    We request you to provide us with a screenshot or screencast of the issue so that we can check further to assist you.

    Thanks!