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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    some users getting error message when attempting to access forms

    Asked by childandfamilydallas on April 12, 2013 at 06:15 PM

    Several users from different organizations are getting an different error messages when the "click" on our form to fill out.  From the users:

     

     

    I tried to referral three more children today, but the website is blocked. Here is what it says:

    There is a problem with this website's security certificate.

     

     

     

    This organization's certificate has been revoked.


    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.

     

    We recommend that you close this webpage and do not continue to this website.

     

    Click here to close this webpage.

     

    Continue to this website (not recommended).

     

     

    More information

    ·  If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.

    ·  When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.

    ·  If you choose to ignore this error and continue, do not enter private information into the website.

    For more information, see "Certificate Errors" in Internet Explorer Help.

     

    user 2

     

    "I have tried a few times today to complete an online referral. However, each time I go to the referral page I get a Certificate Error. Please let me know if I should wait for the issue to resolve or if I should complete the referral with another method."

     

     

     

    Page URL:
    http://www.childandfamilydallas.com/star%20health.htm

    message problem style size table
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    JotForm Support

    Answered by EltonCris on April 12, 2013 at 06:57 PM

    Hi,

    I've checked your form here and they seem to work fine now. Check it with my IE8, Chrome and Firefox. Here's how it looks on my IE8.

    We have this issue recently but it has been sorted by our team. Could you please try to clear your browser's cache and recheck the page? We would appreciate if you could update us about the situation on your end.