- UniqueAffairAsked on April 12, 2013 at 08:49 PM
The email for this form is firstname.lastname@example.org
Please reply with your solution to joe at email@example.com
- JotForm SupportEltonCrisAnswered on April 12, 2013 at 08:55 PM
That email ended up to the bounce list due to the following reason:
firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-'No Such User Here'
According to the bounce reason, that email does not exist or not a valid email. I would suggest to recheck that email, check if there's no typo and verify that on your email service provider.
- JotForm SupportEltonCrisAnswered on April 12, 2013 at 08:56 PM
By the way, I have already removed that from the bounce list so you should start receiving emails to this email address if it's a valid email. I would suggest to check that on your side. Thanks!
- UniqueAffairAnswered on April 12, 2013 at 10:10 PM
Nice shades. It's afetr hours for my client and will check tomorrow.
The email is correct.
- JotForm SupportWelvinAnswered on April 13, 2013 at 05:41 AM
This guide will also help you: How To Setup Email Alerts To Prevent Bouncing Issues.