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  • Profile Image

    Not receiving email from the form.

    Asked by UniqueAffair on April 12, 2013 at 08:49 PM

    The email for this form is guy@uniqueaffaircatering.com

     

    Please reply with your solution to joe at jdepinho@depinho.com

     

    Please help!

     

    :) Joe

    Page URL:
    http://uniqueaffaircatering.com/contact.htm

    email solution
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 12, 2013 at 08:55 PM

    Hi Joe,

    That email ended up to the bounce list due to the following reason:

    Result: 

    guy@uniqueaffaircatering.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'No Such User Here'

    According to the bounce reason, that email does not exist or not a valid email. I would suggest to recheck that email, check if there's no typo and verify that on your email service provider.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 12, 2013 at 08:56 PM

    By the way, I have already removed that from the bounce list so you should start receiving emails to this email address if it's a valid email. I would suggest to check that on your side. Thanks!

  • Profile Image

    Answered by UniqueAffair on April 12, 2013 at 10:10 PM

    Nice shades.  It's afetr hours for my client and will check tomorrow.  

    The email is correct. 

    guy@uniqueaffaircatering.com

  • Profile Image
    JotForm Support

    Answered by Welvin on April 13, 2013 at 05:41 AM

    Hi,

    This guide will also help you: How To Setup Email Alerts To Prevent Bouncing Issues.

     

    Thanks