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TIFFANI ROGERSAsked on November 21, 2019 at 2:55 PM
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Kevin Support Team LeadReplied on November 21, 2019 at 5:05 PM
I can see there is another thread opened for this same matter, please kindly check the response you've received here: https://www.jotform.com/answers/2050135
If after following the suggestions, your form keeps failing to charge your users, please let us know. Also, kindly post your follow up replies on that thread so we can easily follow up this issue and see what has been done to try correcting this.