What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I received notification my account was disabled. I upgraded 2 days ago and received confirmation of payment.

    Asked by Scott McGihon on April 06, 2011 at 12:19 PM

    Please correct and contact me regarding the wrongful disabling of my account.

    My reference number for payment from Plimus sales is Ref# 58192056.

  • Profile Image

    Answered by brx250 on April 06, 2011 at 01:05 PM

    Hi there Scott ,


    I do apologize for the inconvenience. I’ll forward this to our administrators to see if we can sort this out as soon as possible. We appreciate your patience and we will get back to you as soon as we can. Thank You!


    Albert | JotForm Support

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    JotForm Founder

    Answered by aytekin on April 07, 2011 at 01:11 PM

    You seem to have upgraded an unexisting account: westcoastadvocare. Please do not change the username on the order form next time. I have now upgraded swimadvocare account.