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  • Profile Image

    Security Error in Windows XP, IE 8

    Asked by Rick Bowser on April 13, 2013 at 07:11 PM

    If I use the default captcha setting for the form I get the following 2 errors when I go to:

    https://regalservice.com/careers/driver-application/

    1) The page loads correctly, but after 2 beats the yellow bar appears at the top of the page with the warning "To help protect your security, Internet Explorer has blocked this website from displaying content with security certificate errors" (ironically it has already displayed all the content)

    2) The captcha never loads.

    Setting the forms Captcha field to re-captcha ON solves the problem. This also eliminates the yellow bar indicating security certificate errors. The one qualification is that sometimes when I go to the page no captcha shows up at all, simply a blank where it should be, but simply reloading the page solves the problem. 

    Is it possible to fix the code for the default captcha setting to allow me to use the form with re-captcha OFF? People have told me that it's much easier for them to read in that mode. Additionally, I took a screen shot of the Privacy Report in IE 8 that shows captcha being blocked thinking that may give you some insight into what's going on.

    Thanks,
    Rick
    Page URL:
    https://regalservice.com/careers/driver-application/

    Screenshot
    certificate error problem protect captcha field content
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 14, 2013 at 01:56 AM

    Hi Rick,

    I can't seem to reproduce the problem on IE8 browser. Are you still experiencing this problem? I have tried with with a clean form with only 1 normal captcha, there's no security error pops-up.

    If the problem still persist on your end, try reseting your IE browser settings. If that doesn't help, re-embed your form as iframe, this might help.

    Let us know the results so we can assist you if necessary. Thanks!

  • Profile Image

    Answered by rickeb on April 14, 2013 at 08:04 AM

    This is a known issue. You'll be able to reproduce it if you use IE 8 on a Windows XP operating system (see the post "security certificate errors")

     

    Thanks,

    Rick

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    Answered by moonzkie on April 14, 2013 at 01:24 PM

    Hi,

    I have just tested a form on IE8 using Windows XP and was not able to replicate on the said problem as well. Can you please try to clear your browser's cache and see if you are still experiencing the said problem?

    Thank you.

  • Profile Image

    Answered by rickeb on April 14, 2013 at 03:57 PM

    Have you read the "security certificate errors" post completely, your people have already duplicated the problem. I continue to experience it. I emptied my browser's cache before I did the first post.

    Thanks,

    Rick

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    JotForm Support

    Answered by jonathan on April 14, 2013 at 06:41 PM

    Hi Rick,

    We apologize for the confusions. I know you were refering to this post

    https://www.jotform.com/answers/204461-security-certificate-errors#21

    ---

    I did some testing again just now, but it seems this was fixed already.

    I could no longer reproduced the default captcha  not working on WinXP/IE8 OS.

    I used a clone version of your form and set the captcha to default then tested on WinXP/IE8 OS

     

    Can you try updating your embedded form in your website, and set the captcha to default for now. We will test the page again. Using the current page, it works just fine.

    Thanks.

     

  • Profile Image

    Answered by rickeb on April 14, 2013 at 07:18 PM
    You're right, someone is clearly working on the issue right now, it would be very helpful though if you were made aware of that in real time so we both didn't spend so much time chasing our tails. The only issue that remains is this error pop up that I have to click through every time I launch the page:
    Thanks,
    Rick
  • Profile Image

    Answered by rickeb on April 14, 2013 at 07:30 PM

    I responded by email. The only issue that remains is the security error pop up that I have to click through every time I launch the page: 

    "Do you want to view only the webpage content that was delivered securely? This webpage contains content that will not be delivered using a secure HTTPS connection, which could compromise the security of the entire page"

    The page shows up as https secure, you just need one more small coding fix.
    Thanks,
    Rick
  • Profile Image

    Answered by rickeb on April 14, 2013 at 07:34 PM

    Sorry, you can tell I'm getting a little frustrated.

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    JotForm Support

    Answered by jonathan on April 14, 2013 at 07:56 PM

    Hi Rick,

    Sorry for any inconvinience caused. 

    Anyway, to proceed, can you describe more of the security error that pop-up? Is this an SSL certificate or https issue?

    I could not produced this when I tested the form.

    Will await  your updates.

    Thanks.

  • Profile Image

    Answered by rickeb on April 14, 2013 at 10:41 PM

    The entire site is secure with the exception of your page:


    https://regalservice.com/careers/driver-application/


    Someone did a fix to the code around 3:00 pm CST. (I no longer get these Privacy Report errors that I include previously in the post)


    Find out who did it and what they did and you'll discover the cause of my current problem. After they did their fix I started getting this pop up every time I loaded the Page: 

    "Do you want to view only the webpage content that was delivered securely? This webpage contains content that will not be delivered using a secure HTTPS connection, which could compromise the security of the entire page" 

    It's simple, your guys have been working on it and have solved one problem and created another. The page is secure and you simply have to click through the pop up, it doesn't matter whether you answer yes or no. Check and see what your people have done and make them aware of the current issue.

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    JotForm Support

    Answered by Welvin on April 15, 2013 at 01:42 AM

    Hi Rick,

    I have forwarded this thread to our level 2 support/developers for them to check further. Thanks for letting us know and we apologize for going back and forth for some questions.

    For now, you may consider checking this guide on how to resolved that on your end while waiting for possible updates from our developers;

    http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/error-do-you-want-to-view-only-the-webpage-content/27be06e7-91f2-423c-aad3-e5ecc01522c1

     

     

    Thank you.

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    JotForm Founder

    Answered by aytekin on April 15, 2013 at 03:22 AM

    I see that you have this in the page code:

    src="//form.jotformpro.com/jsform/21358403614953"

     

    Please change it to this:

     

    src="https://secure.jotformpro.com/jsform/21358403614953"

     

    Since your page is secure the form should also be secure. Otherwise, the browser will block the form.

    If the problem is with the captcha on the secure version of form you should probably remove the captcha from the form. 

  • Profile Image

    Answered by rickeb on April 15, 2013 at 06:55 AM

    Sorry, I was switching back and forth between my form and the support forum (https://secure.jotformpro.com/ & http://secure.jotformpro.com/) and must have embedded the form the last time from http://secure.jotformpro.com/ without selecting the https.

    I am still having issues and would like to upload some screen shots for a better explanation but am having difficulity using your "insert/edit image". Can I forward them by email or could you trouble shoot the "insert/edit image" with me?

     

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    JotForm Support

    Answered by jonathan on April 15, 2013 at 09:16 AM

    Hi,

    Please use this link to upload your screenshot image.

    Use "choose file" to select your image file, then click Send Image.

    After,uploading, use the Image URL to copy the link for the uploaded image.

    Then, paste here on your response the link to the image.

    We will check this further.

    Thanks.

  • Profile Image

    Answered by rickeb on April 15, 2013 at 03:42 PM

    First let me say that if I set my form to reCaptcha ON the page loads without incident and is secure and usuable. So if what I'm requesting isn't possible I understand, it's just that many users have told me that the Captcha is much easier to read in the reCaptcha OFF mode.

     

    The error only occurs with Windows XP using IE 8 and reCaptcha OFF on my form. When the page loads and I get:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/15115_reCaptcha OFF.png

     

    1) The yellow banner will disappear without incident when I click the X

    2) The Captcha never loads

    3) There is no Privacy Report (I get one in the reCaptcha ON mode)

    When I change my form to reCaptcha ON the page loads without incident but I get the Privacy Report indicated on the bottom of the page:

     

    https://cms.jotform.com/uploads/image_upload/image_upload/global/15116_reCaptcha ON.png

     

    https://cms.jotform.com/uploads/image_upload/image_upload/global/15117_Privacy-Report.png

     

    I rather use the form in the reCaptcha OFF mode but am thankful that you got it working with reCaptcha ON.

     

    Thanks,

     

    Rick

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    JotForm Support

    Answered by jonathan on April 15, 2013 at 04:12 PM

    Hi Rick,

    Would it be OK for you to set the IE8 compatibility mode to ON? This is for the users who are still using WinXP/IE8...

    This seems to fix the privacy blocked issue.

     

    Thanks.

  • Profile Image

    Answered by rickeb on April 15, 2013 at 04:51 PM

    It worked the first time I tried it on Windows 7 with IE 8, but upon reloading the page I got the errors back. It didn't work at all for me on Windows XP and IE 8.

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    JotForm Support

    Answered by EltonCris on April 15, 2013 at 05:41 PM

    @rickeb

    Thank you for your cooperation and for your understanding. I have re-opened the ticket to our development team for them to investigate this further. We'd suggest to use reCaptcha for now as I don't see any issues on your form with this tool.

    We'll get back to you on this thread for any updates we receive from the higher ups. Thank you!

  • Profile Image

    Answered by rickeb on April 15, 2013 at 05:54 PM

    Thak you, I appreciate it.