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nazaafAsked on November 22, 2019 at 10:09 PM
My forms load fine on the iOS and the Website, but its a white screen on the Andoid App. I tried restarting the device, uninstalled and installed the app but doesnt seem to work!
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Jed_CReplied on November 23, 2019 at 1:27 AM
Can you please provide us the following information:
1). Exact device model
2). Android OS version
3). Jotform version
Looking forward for your response.
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NazaafReplied on November 23, 2019 at 2:54 AM
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roneetReplied on November 23, 2019 at 4:16 AM
Could you please uninstall and then install the app once again to see if the issue persists.
From the screenshot, we have noticed that you are experiencing this issue in Android tablets.
Looking forward to your response.
Thanks.
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nazaafReplied on December 9, 2019 at 12:37 AM
Hi, I tried installing again many times and all these other common world gimmicks, but the issue seems to persist.
The same form works great on my iPad but has trouble loading in the Android Tablet.
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AndrewHagReplied on December 9, 2019 at 4:40 AM
I cloned the form 93249227142456 and checked it on my Andriod device through the mobile app. But, the form is displaying fine.
I see that there are 2 forms under your account, are you facing the issue with both the forms? Also, could you please confirm if you are able to reproduce the issue on every android device or only with your particular device?