The Form turns out to be a blank one when opened in a Samsung tab

  • nazaaf
    Asked on November 22, 2019 at 10:09 PM

    My forms load fine on the iOS and the Website, but its a white screen on the Andoid App. I tried restarting the device, uninstalled and installed the app but doesnt seem to work!

  • Jed_C
    Replied on November 23, 2019 at 1:27 AM

    Can you please provide us the following information:

    1). Exact device model

    2). Android OS version

    3). Jotform version

    Looking forward for your response. 

  • Nazaaf
    Replied on November 23, 2019 at 2:54 AM

    1574495600D0A272ED 0A55 4407 8100 6AFE78 Screenshot 10


  • roneet
    Replied on November 23, 2019 at 4:16 AM

    Could you please uninstall and then install the app once again to see if the issue persists.

    From the screenshot, we have noticed that you are experiencing this issue in Android tablets.

    Looking forward to your response.

    Thanks.

  • nazaaf
    Replied on December 9, 2019 at 12:37 AM

    Hi, I tried installing again many times and all these other common world gimmicks, but the issue seems to persist.

    The same form works great on my iPad but has trouble loading in the Android Tablet.

  • AndrewHag
    Replied on December 9, 2019 at 4:40 AM

    I cloned the form 93249227142456 and checked it on my Andriod device through the mobile app. But, the form is displaying fine.

    1575884324WhatsApp Image 2019 12 09 at 3 Screenshot 10

    I see that there are 2 forms under your account, are you facing the issue with both the forms? Also, could you please confirm if you are able to reproduce the issue on every android device or only with your particular device?