What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Still unable to "save" and "preview".

    Asked by mmunguia on April 14, 2013 at 04:02 PM

    We have been strugglin with this issue.  After we modify a form we can't save it.  The "save" icon shows that is working but it never completes.  Now the "preview" button has stopped working.  We don't understand what is happening.  We are adding the address to one of the forms, but the same happens with all of them.

    Page URL:
    http://www.jotform.com//?formID=30097302071140

    preview icon stopped working
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    JotForm Support

    Answered by jonathan on April 14, 2013 at 07:01 PM

    Hi,

    I also could not seem to reproduce the issue on your account. I tested it using your account and I can easily navigate on the form builder and even preview your forms.

     

    May I inquire on your operating systems configurations? Which OS, browsers are you using?

    Plealse try also logging to www.jotform.us domain. See if it makes any difference.

    Thanks.

  • Profile Image

    Answered by mmunguia on April 14, 2013 at 07:01 PM
    Thank you for contacting us. We will respond to your inquiry as soon as possible.
  • Profile Image

    Answered by mmunguia on April 14, 2013 at 07:57 PM

    This afternoon, things improved considerably.  I normally use Chrome to work on my forms from computers running either Windows 7 or XP Professional. I also use Firefox.  I will try jotform.us, as you recommended.

    Thank you for your assistance

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    JotForm Support

    Answered by Welvin on April 15, 2013 at 01:00 AM

    Hi,

    I also have cleared your forms cache. I hope this help as well. Please update us for the results so we can check further.

     

    Thanks

  • Profile Image

    Answered by mmunguia on April 15, 2013 at 01:01 AM
    Thank you for contacting us. We will respond to your inquiry as soon as possible.