I have multiple recipients but the email isn't sending to them?

HCSolicitors
Asked on November 27, 2019 at 05:22 AM

I have multiple recipients but the email isn't sending to them? Nobody has a bounce list I've checked

This is a re-post of a comment on Send Notifications to Multiple Recipients
AshtonP
Answered on November 27, 2019 at 07:46 AM

Thank you for writing to Jotform support.

Can you please confirm the form in question? Is it with all the forms?

Looking forward to your response.
HCSolicitors
Answered on November 27, 2019 at 07:48 AM

3 are working fine but 4 are not
Ivaylo

Jotform Support

Answered on November 27, 2019 at 08:48 AM

I noticed that you had setup SMTP for some forms. Which forms are causing the issues (those with SMTP or those without SMTP)?

In order to avoid email delivery issues, we would recommend you to setup your own SMTP sender for all forms. Sending via SMTP sends directly from that address taking our servers out of equation. Here is the guide:

https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

Please setup SMTP for all forms and test again and let us know, if it helps.

We will wait for your response.