How to provide access to an external users to file uploads?

  • Amber Blackwell
    Asked on November 28, 2019 at 8:43 PM

    The problem we have with HIPAA enabled forms is that even though we can get the form as a password-protected PDF, the recipient of the submitted form must be logged into jotform in order to download any attachment that the sender (patient) attaches. For example, we have a form asking patients to upload a copy of their referral. I have it set up so that submitted forms are emailed to my front desk staff.

    When they open the pdf and use the password, they still can’t access the uploaded referral.

    Any thoughts/suggestions/workarounds?

  • Kevin Support Team Lead
    Replied on November 28, 2019 at 10:04 PM

    Unfortunately, due to security reasons it's not possible to allow users to download the files through the link, this is due to HIPAA restrictions. 

    Alternatively, you may set the file upload field as not protected and include it as attachment on the email. 

    15749965582019 11 28 20h51 31 Screenshot 10

    You may then include the uploads as attachment in the email:

    I hope this helps.