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    Unable to generate a form in PDF format after clicking the edit button in the submission page

    Asked by GaryFung on April 16, 2013 at 04:18 AM

    I have a problem to generate a PDF file (in HTML format) from Submisson page.

    Previously, when I went to submissions page, click " EDIT" and then "PDF", I can get the PDF file (but in HTML format instead of word format).

    Yesterday when I did the same steps, I was unable to get the PDF file (in HTML format) anymore.  Since I have been sending that PDF (in HTML format) to others for long so I would ilke to ask if there is an error or else.


    Page URL:

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    JotForm Support

    Answered by Welvin on April 16, 2013 at 06:11 AM


    Do you get this error when opening the PDF Output:

    Or, do you mean when you click the "Get PDF" button, nothing's happen?

    Let us know.



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    JotForm Support

    Answered by Welvin on April 16, 2013 at 06:16 AM

    Anyway, I think this is your problem. Let me forward this thread to our level 2 support/developers for further checking.

    We'll let you know for updates.

    Thanks for reporting.



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    Answered by GaryFung on April 24, 2013 at 07:09 AM

    hi there,

    I have been getting the same error over the past 3 weeks when I opened the PDF output.

    please help, tks.


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    Answered by jefreylandicho on April 24, 2013 at 07:36 AM


    Thank you for letting us know. Our developers are already looking into this issue. Please expect a reply from one of them soon.

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    JotForm Support

    Answered by steve on August 21, 2014 at 12:32 AM

    This appears to work just fine now. Please let us know if you still encounter any issues.

    Kind Regards